Support
How can we help?
Find answers to common questions about PromoCut and your account.
Getting Started
What is PromoCut?
PromoCut is an AI video editor that turns your raw footage into polished, ready-to-share videos. Add your footage, tell PromoCut what you want to create, and let our editor handle the rest.
What kind of videos can I make?
You can create all kinds of short-form videos with PromoCut—from social content and ads to product videos, UGC, and more. PromoCut understands your footage and can use a simple prompt or creative brief to tailor the edit to what you want to create.
Do I need video editing experience?
Not at all! PromoCut is built for creators and business owners who don’t have time to learn complicated editing software or spend hours editing footage. Just provide your footage and what you want to create, and PromoCut handles the editing for you.
How do I add my Creative Brief?
After selecting “New Video” from the Create page, you can paste your creative brief directly into the text field on the “Ideas” page.
Account & Privacy
How do I Manage my account?
You can manage or delete your account at any time from the Settings page in the PromoCut app.
How do I Manage my PromoCut Pro Membership?
You can cancel from the Settings page in PromoCut by selecting “Manage Plan,” or from the subscription settings on your iPhone.
Where can I read the Privacy Policy and Terms of Service?
You can read our Privacy Policy and Terms of Service at any time. You can also find both linked in the footer of our website or in the About section of the Settings page in the PromoCut app.
Still need help?
Can’t find what you’re looking for? Reach out to us at support@promocut.com and we’ll be happy to help.